Shipping Policy

1. Order Processing

Orders are currently placed by messaging NRICH directly through WhatsApp, either from a product page or the general contact option on this website. There is no automated checkout — each order is confirmed with you personally before it's processed.

2. Payment Confirmation Before Dispatch

Orders are processed and dispatched only once payment has been made and confirmed. Payment is currently accepted by bank transfer or PayID, with details provided during your WhatsApp order confirmation.

3. Dispatch Timeframe

We're still finalising a standard dispatch timeframe for NRICH Skin orders. This section will be updated once that's confirmed. In the meantime, if you'd like an estimate for your specific order, please ask us on WhatsApp when you place it.

4. Shipping Within Australia

NRICH currently ships to addresses within Australia.

5. International Shipping

NRICH does not currently offer shipping outside Australia. If this changes in the future, this policy will be updated to reflect it.

6. Delivery Estimates

Any delivery estimate we provide, including through WhatsApp, is an estimate only and not a guaranteed delivery date. Actual delivery times can vary depending on your location and the courier service used for your order.

7. Shipping Costs

Shipping costs have not yet been finalised. Any shipping cost that applies to your order will be confirmed with you directly on WhatsApp before your order is processed, so you know the full cost before going ahead.

8. Tracking Information

Where tracking is available for your order, we'll aim to pass it on to you via WhatsApp. If tracking isn't available for a particular shipment, we'll let you know at the time.

9. Delivery Delays

Delivery times can occasionally be affected by things outside our control, such as courier delays, weather, or public holidays. If we become aware of a delay affecting your order, we'll do our best to keep you informed via WhatsApp.

10. Incorrect Delivery Information

It's your responsibility to provide accurate delivery details when you place your order. NRICH is not responsible for delays or delivery issues caused by incorrect or incomplete address information supplied to us. If you notice an error after placing your order, please let us know on WhatsApp as soon as possible so we can try to correct it before dispatch.

11. Lost or Damaged Parcels

If your order doesn't arrive, or arrives damaged, please contact us on WhatsApp so we can look into it with you. How this is resolved will depend on the circumstances — please see our Refund Policy for more on how we handle these situations.

12. Multiple-Item Orders

If you order more than one NRICH Skin product at a time, we currently aim to send them together in a single shipment where possible.

13. Shipping Enquiries

If you have any questions about shipping, before or after placing an order, you're welcome to contact us directly on WhatsApp, or by email at support@nrichskin.com.au.

14. Updates to This Policy

We may update this Shipping Policy as our shipping arrangements become more established — for example, once dispatch timeframes and shipping costs are confirmed. Any updates will be posted on this page, with a revised "last updated" date.